Refund policy

REFUND AND RETURNS POLICY

Every crystal at Crystals and Me is one of a kind, hand-selected specifically for you. Because of this, we don't offer returns or refunds for change of mind.

If your item arrives damaged, faulty, or significantly different from its description, we'll make it right. We'll replace the item or issue a refund, and we'll cover the cost of return shipping ourselves.

If you require a return due to change of mind, we prefer to offer a store credit however, if your needs can’t be met, we will need you to return the item to us as new, box sealed, items unused and undamaged. The cost of shipping will be paid by you to our return address. A refund of the goods will then be processed back to your bank account once we have received and inspected the item/items.

How to report an issue

Please contact us within 7 days of receiving your order, either by email at info.crystalsandme@gmail.com or via Instagram or Facebook @crystalsandme_. 

Photo and video proof is required to be sent to our business email and phone number for documentation purposes involving refunds and returns – 0439 395 663.
We are aware of Ai image and video editing.

A note on natural variation

Please note that crystals and natural stone materials inherently contain organic divots, inclusions, and subtle imperfections, these characteristics are part of their natural formation and are what make each piece beautifully unique and may be present in some pieces naturally.

As each piece is a natural formation, colour, shape, and size may vary slightly from the photos shown, this is part of what makes your crystal genuinely one of a kind, not a fault.


Thankyou